Meet Will, DHS Group Director of Quality & Information Management
DHS Group is continuing to grow and we’re excited to introduce you to another new member of the team – Director of Quality and Information Management Will Pagarigan. Will brings more than 15 years of experience in healthcare, including working as a physician, managing hospital-skills training for the United States Navy and more. With his experience in medical records, health information and medical audits (including HEDIS and RADV), Will will be an invaluable member of the Health Plan Services team.
We recently had the opportunity to chat a bit more with Will and learn more about his experience and his thoughts on joining DHS Group.
DHS: Tell us a little bit more about your background and how that will play a role in your new position at DHS Group?
Will: As a former hospital business analyst, I have analytical skills to offer – I love analyzing, I’m forever analyzing! My medical knowledge and expertise will be great for our medical records audits and my experience coordinating HEDIS programs for various health plans will be an asset to our HEDIS team. In addition, I managed the risk adjustment program of a health plan and successfully led our CMS RADV audits with a 100 percent pass on initial submissions, way before the submission deadlines. As the Director of Quality and Information Management, I will lead an effort to QA our data and program delivery to constantly attain a very high rating of customer service satisfaction.
DHS: What excites you about DHS Group’s products and services?
Will: I am excited about HHS RADV – a great program that we’re getting off the ground. I’m also excited about HealthSpective Analyze, and looking forward to engage more with our clients regarding data analyses - helping them improve the health and wellbeing of their employees. In the past, I’ve had success with provider outreach and I hope to contribute in this area of engagement with our clients.
DHS: Anything else you’d like to add?
Will: I love to hike and run 5ks regularly and I hope to do more running in sunny Houston.
Teamwork makes the dream work – I’m a strong believer of that motto and looking forward to being a part of the team here at DHS Group
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DHS Group has created a healthcare analytics consulting team to help your clients identify and implement solutions to best achieve their benefit program objectives. We assist in conducting a thorough analysis of their population’s health, or study an isolated cost or quality-related issue. You can learn more about the Health Plan Services team and what they offer here.
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